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FAQ

Disclaimer
The information provided on this website is intended as a guide to inform the reader of our services at Sheli Sacker Physiotherapy. You should not rely solely on the information provided here as the only source of self-management of an injury. We believe the information to be truthful but always recommend seeking professional advice on the best approach to management of individual injuries and for decisions on return to work, sport or other activities.
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How does Physiotherapy differ from the "alternative" forms of healing?"Physiotherapy is a medically recognised treatment with physiotherapists working closely with GPs and Consultants. As a physiotherapist I have developed additional skills in areas such as acupuncture, electotherapy and hydrotherapy. For further details please refer to the treatments page.
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What do I need to do to book an appointment?If you wish to be seen privately, all you need to do is to contact us and we will be able to book you in at a time that is convenient to you. If you are claiming from a health insurance company for the cost of your treatment, you may need to have a referral from your doctor. Please check with your insurance company first.
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How many treatment sessions will I need?Following your initial assessment the physiotherapist will be able to advise you as to the treamtent plan that will be specific to you and your condition. Generally the average number of treatment sessions can be between 4 and 8. The physiotherapist can liase with your GP or refer onto further consultants if required.
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Terms and ConditionsSheli Sacker Physiotherapy is the trading name of Physiodent Healthcare Ltd which is a registered company in England and Wales (no10607193) 19-20 Bourne Court Southend Road, Woodford Green, Essex, United Kingdom, IG8 8HD.
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Data ProtectionAll data will be handled in accordance with the Data Protection Act1988 and the new GDPR legislation. Medical records will be stored electronically and only accessed by authorised personnel. Disclosure of information may be made to appropriate health professionals, such as your GP, when communicating about your presenting condition. This will always be done with your consent. It is common practice to write to your GP and/or referring Specialist; if you do not want this to happen please inform your clinician. ICO: ZA456946
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Cancellation ChargeIf less than 24 hours’ notice is given before cancelling your appointment, or if you fail to attend or are late for your appointment, you will still be charged the full amount for your appointment.
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InsuranceSheli Sacker Physiotherapy is registered for physiotherapy with all major private health insurers in the UK. It is your responsibility to seek authorisation from your insurance company prior to making an appointment. We are able to invoice directly to some of the major insurers on your behalf. The fees when invoiced directly to insurers may vary from our standard fees. You may choose to pay at the time of your appointment and take responsibility for your own claim process. Please be aware that your insurance may not cover the full cost of your invoice and you remain liable for all costs associated with your treatment.
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Consent to TreatmentAll assessments and treatments will be performed by a qualified, registered and insured therapist who will practice within the defined scope of practice as per the relevant governing bodies in the United Kingdom. You must advise your therapist of any factor that may affect your treatment or diagnosis. Following examination, an explanation of the therapist’s opinion and proposed treatment will be provided. It is important that you fully understand the diagnosis, recommendations, procedures and treatment techniques that may be involved, as well as any likely effects. Your therapist should make every effort to ensure you do, but if you are in doubt, please ask for further information. With certain conditions, a degree of undress may be required and this will be explained at the time by the therapist. You are entitled to be accompanied during your treatment if you wish.
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PaymentPayment is required at the time of your appointment unless you have Private Medical Insurance and are able to provide the required details of your Private Insurer. Receipts will be provided if necessary.
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